All hair extension (bundles) orders have a 2-3 day processing period before shipping. Please allow 3-5 business days for your order to arrive via USPS Priority Mail. Signature confirmation is required on all orders to ensure your items have arrived to you.
All Wig orders ship within 7-14 business days. Wig orders are shipped via USPS Priority Mail with Signature confirmation and please allow 2-3 business days for the order to arrive to you.
Please make sure your name and address is verified on Paypal, and the name and address on your order, matches the name and address you have with PayPal. Any unverified names and addresses on orders will be contacted for correction, if not corrected you will be automatically refunded and your order will be cancelled.
If you make a purchase during a sale, promotion or holiday please allow additional processing time.
$8 Flat Rate Shipping
Free shipping for all orders over $300
We are NOT responsible to any lost, stolen, misplaced packages. Once the item is shipped out and sent to the post office, it is COMPLETELY out of our hands and everything is done on our part. Please contact your local post office.
If your order is on LAY-BUY please note that your item will process after your last payment on your installment plan. You can cancel your payment plan at anytime to pay in full if you are ready for your order to be shipped. LAY-BUY deposits are NON-REFUNDABLE but can be used towards a new order.
STANDARD PROCESSING TIME STARTS AFTER LAY-BUY IS PAID IN FULL.
Returns & Refunds
You can cancel your order within 24 hours and receive a refund, AFTER 24 hours your order will be in the processing period and refunds will not be offered.
Due to the nature of our product we do not offer refunds/or exchanges after your order is shipped.
Under any special circumstances where there is a discrepancy with your order please contact us and we will happily correct your order.
JS LUXURY LLC holds the right to cancel and/or refuse orders at any time. If your order is cancelled, you will be refunded immediately and reason(s) for cancellation, and/or refusal to conduct business will be documented and forwarded to you via e-mail.
SALES AND PROMOTION
JS Luxury Collection provides quality wigs and extensions at affordable prices.
Because of our affordable pricing, SALES AND PROMOTIONS CAN NOT BE COMBINED. If you make a purchase PRIOR to a sale or promotion, the promotion pricing WILL NOT be honored. We advise you to sign up for our e-mail newletter and follow us on all social media to be the first to know of all promotions, flash deals, and sales. We also offer LAY-BUY to lock in sales pricing if you don't want to miss a sale.
ANY AND ALL DISPUTES REGARDING PRICING WILL BE DOCUMENTED AND FORWARDED TO THE AUTHORITIES. ONCE YOU SUBMIT AND PAY FOR YOUR ORDER YOU ARE AGREEING TO THE PRICING OFFERED.
ACCESSORIES AND CUSTOM WIG ORDERS ARE FINAL SALE!
We strive to provide the ultimate client experience! Please e-mail us at Support@JSLuxuryCollection.com for any other questions or concerns about your order.